Warranty and Return

WARRANTY

Innovocean Marine offers the best warranty for clients.

DURATION OF COVERAGE


    • 5 years on buoyancy tubes and seams for 2020 version of Metal Master, Jet Master, Osprey A, ALS, ALD, ALC and ALC Deluxe Series Boats

    • 2 years on buoyancy tubes and seams for Osprey B Serials Boats and Warranty Extension is available.

    • 5 years on Aluminum Hull for 2020 version RIBs.

    • For boats purchased prior 2020, warranty follows the INNOVOCEAN Boat Bill of Sale.


Innovocean Boats are warranted to be free of defects in material and workmanship during the period as described following. The copy of the original receipt of purchase will be required upon submission of a warranty claim along with any and all pertinent information (photos, records, etc.) regarding claim.

The boat's hull, floor,  hull attachments and accessories, but not limited to, floorboards, seats, rope holders, oar locks, oars, rope, air pump, lifting handles, D rings, valves, seat webbing, and transom integrity are covered by this Limited Warranty for 1 year from the date of purchase. The repair, replacement of parts, or the performance of service under this warranty does not extend the life of this warranty to beyond its original expiration date. Warranty coverage is non-transferable, and applies only to original only

 

Things NOT Covered

 

  • Normal wear and tear

  • Discoloration

  • Color fading

  • Damage caused by neglect, lack of maintenance, accident

  • Improper use

  • Use of any other parts other then supplied by Innovocean

  • Alteration to the vessel or removal of parts not done by an authorized Innovocean service center or dealer

  • Improper protection against UV-Rays/cold weather

  • Repairs, modifications or tampering by someone other than an authorized Innovocean service center

  • Damage from deterioration to fabric caused by fuel, harsh chemicals or solvents

  • Any seam separation due to heat exposure

  • The vessel has not been assembled, used, and maintained in accordance with owner’s manual

  • Damage as a result of shipping, warehousing, or storage

  • Any shipping will be the responsibility of the purchaser any units shipped for repair will be the responsibility of the purchaser. Innovocean will then ship (if required) the repaired unit, or repaired parts or new part(s) to the purchaser at the responsibility of the purchaser

  • Innovocean does not cover incidental or consequential costs for any reason what so ever

  • Time for cleaning units in preparation for repair

  • Any repairs resulting from poor service work or maintenance after delivery

  • High-pressure washing

  • Over size engine use

  • Overloading of capacity

  • All inflatables lose some air over time, this is normal and is not a warranty issue

 

Commercial Use

If any product purchased is used for rental or other commercial purposes by a corporation, partnership, company, organization or association including without limitation to camps, clubs, resorts, schools, or the like, then the term of this Limited Warranty is limited to a period of 120 days for parts and 2 years for PVC material after the date of original purchase.

Owner Responsibility

The owner/operator is responsible for safe operation and safety of its passengers. It is mandatory the owner/operator follows all provincial and federal requirements like licensing, safety requirements and safety gear required. We strongly recommended that the operator read and understand its entire manual before operating the boat. Be sure at least one additional person on board is instructed in the basics in case of an emergency and the operator is unable to operate the boat.



Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.


Additional non-returnable items:


Gift cards

Downloadable software products

All Labour and or Installation Services

Life Jackets, Personal Floatation Devices, and Towable Toys.

Boat Packages


There are no exchanges or returns on Outboard Motor sold. Any defects in workmanship on the outboard motor is covered under the manufacturers limited warranty.



There are certain situations where only partial refunds are granted: (if applicable)


.

Sup Boards - Less 20% restocking fee.

Inflatable boats less than 16 feet in length - Less 20% restocking fee.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


Pre-Orders

Due to high demand of Innovocean Inflatable Boats we welcome our customers to place pre-orders on upcoming shipments to secure the perfect boat. A non-refundable deposit is required at the time of ordering in order to build and deliver your boat.